Our Services

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Managed Services

  • mastec’s Proactive IT Services are a set of practices and solutions aimed at preventing potential IT problems for your organization. We take a hands-on reactive approach when it comes to supporting your business. Our white-glove service focus on enterprise level IT support, continuous monitoring, regular system maintenance, and performance optimization to ensure that IT systems run smoothly and securely.

    The primary functions of the Proactive IT Services are:

    • Service Desk: IT Support 

    • Remote Monitoring & Management (RMM)

    • Regular Endpoint Maintenance

    • Patch Management

    • IT Strategy & Planning

  • mastec’s Proactive Cybersecurity Services involve strategies and actions designed to prevent cyber threats before they can cause harm to your organization. We take a proactive approach rather than responding to attacks after they occur. Our services focus on identifying vulnerabilities, securing systems, and continuously monitoring for potential risks to ensure that an organization’s digital assets remain safe and secure.

    The primary functions of the Proactive Cybersecurity Services are: 

    • Patch Management

    • Endpoint Detection & Response (EDR)

    • Ransomware Protection

    • Security Awareness Training & Phishing Simulation 

    • Vulnerability Management

    • Security Audits & Risk Assessment

    • IT Governance Controls (ITGC) & Cybersecurity Policy Creation

    • Incident Response Planning (IRP)

  • mastec’s Infrastructure Management Services are designed to proactively manage, monitor, and maintain your organization’s IT Infrastructure. Our services ensure that critical IT systems—such as firewalls, wireless, networks, servers, storage —are operating efficiently, securely, and in alignment with organizational goals.

    The primary functions of Infrastructure Management are: 

    • Firewall & Wireless Management

    • Network Management

    • Regular Endpoint Maintenance

    • Monitoring & Incident Management 

    • Security & Compliance

  • mastec’s SaaS Management (Office 365 & Google Workspace) is aimed to help organizations manage, optimize, and ensure the effective use of cloud-based software services like Microsoft Office 365 and Google Workspace. Our SaaS Management aims to streamline the administration, security, and performance of these tools within an organization, while ensuring cost efficiency, security compliance, and smooth user adoption.

    The primary functions of SaaS Management are:

    • User & License Management

    • Security & Compliance Management

    • Regular Endpoint Maintenance

    • Billing & Cost Optimization

    • Support & Troubleshooting

  • mastec’s Managed VoIP Services provide a fully supported, enterprise-grade communication platform built for reliability, clarity, and ease of use. We handle deployment, configuration, monitoring, and ongoing optimization to ensure your phone system runs smoothly and stays secure.

    The primary functions of the Managed VoIP Services are:

    • VoIP System Setup & Configuration

    • User & Extension Management

    • Call Quality Monitoring & Support

    • Auto-Attendant & Call Flow Management

    • Desk Phone, Softphone & Mobile App Provisioning

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Cloud Services

  • mastec’s Cloud Migration Services are designed to transition your organization’s systems and applications to secure, scalable cloud platforms. We take a structured approach that focuses on minimizing disruption, maintaining data integrity, and optimizing performance throughout the migration process.

    The primary functions of the Cloud Migration Services are:

    • Cloud Readiness Assessment

    • Migration Planning & Strategy

    • Data & Application Migration

    • Security & Compliance Alignment

    • Post-Migration Optimization

  • mastec’s Hybrid & Multi-Cloud Services enable organizations to leverage the flexibility of multiple cloud platforms while maintaining seamless integration with existing on-premises infrastructure. We focus on delivering a unified, secure, and optimized cloud environment that supports business agility and scalability.

    The primary functions of the Hybrid & Multi-Cloud Services are:

    • Architecture Design & Deployment

    • Cloud Integration & Interoperability

    • Unified Management & Monitoring

    • Security & Compliance Controls

    • Performance & Cost Optimization

  • mastec’s Artificial Intelligence (AI) Services help organizations harness the power of data-driven automation and intelligent insights to improve efficiency, decision-making, and customer experience. We focus on delivering practical, business-focused AI solutions that integrate seamlessly with your existing technology environment.

    The primary functions of the Artificial Intelligence Services are:

    • AI Readiness & Strategy Development

    • Data Integration & Preparation

    • Machine Learning Model Development

    • Process Automation & Optimization

    • Ongoing Monitoring & Improvement

  • mastec’s Server Buildout & Hosting Services provide organizations with secure, reliable, and scalable infrastructure tailored to their business needs. From initial design to full deployment, we ensure that servers are built, configured, and managed to deliver optimal performance and uptime.

    The primary functions of the Server Buildout & Hosting Services are:

    • Infrastructure Design & Planning

    • Server Deployment & Configuration

    • Virtualization & Resource Allocation

    • Secure Hosting & Data Protection

    • Ongoing Monitoring & Maintenance

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Advanced Services

  • mastec’s Penetration Testing Services are designed to proactively identify and address security vulnerabilities across your IT infrastructure before they can be exploited by malicious actors. Using industry-standard methodologies such as OWASP, NIST, and OSSTMM, our certified cybersecurity professionals simulate real-world attacks to evaluate the effectiveness of your security controls and the resilience of your systems.

    The primary functions of the Penetration Testing Service are:

    • Network Penetration Testing: Internal & External

    • Web Application Testing

    • Mobile Application Security Testing

    • Cloud Environment Security Assessments

    • Wireless Network Testing

    • Social Engineering Engagements

    • Red Team / Adversary Simulation Exercises

  • mastec’s Ransomware Recovery Services help organizations respond to and recover from ransomware attacks with speed, precision, and minimal disruption. We combine deep technical expertise with proven incident response methodologies to contain the threat, restore critical systems and data, and strengthen your defenses to prevent future incidents.

    The primary functions of the Ransomware Recovery Services are:

    • Immediate Incident Response & Containment

    • Malware Analysis & Threat Identification

    • Data Recovery & System Restoration

    • Forensic Investigation

    • Decryption Assistance (if applicable)

    • Legal, Compliance & Insurance Support

    • Post-Incident Hardening

  • mastec's Backup & Disaster Recovery Management Services is a set of processes and technologies that organizations use to ensure data is regularly backed up, protected, and can be restored in case of a disaster or unforeseen event that causes data loss, corruption, or downtime.

    The primary functions of Backup & Disaster Recovery Management are:

    • Backup Strategy & Disaster Recovery Planning

    • Automation & Scheduling

    • Encryption & Security

    • Testing & Validation

    • Compliance & Reporting

  • mastec’s NOC & SOC Services provide around-the-clock monitoring and management of your IT infrastructure and security environment. Our teams ensure network performance, availability, and cybersecurity protection, giving your organization peace of mind and minimizing the risk of downtime or security incidents.

    The primary functions of the NOC & SOC Services are:

    • 24/7 Network Monitoring & Incident Response

    • Threat Detection & Security Event Analysis

    • Patch & Vulnerability Management

    • Network Performance & Availability Management

    • Proactive Threat Intelligence & Reporting

  • mastec’s Video Conference Room Services ensure your meeting spaces are equipped with reliable, high-quality audio-visual technology. We handle setup, monitoring, and ongoing maintenance so your team can collaborate seamlessly.

    The primary functions of the Video Conference Room Services are:

    • A/V Setup & Configuration

    • Camera, Microphone & Speaker Management

    • Zoom, Teams & Webex Integration

    • Real-Time Monitoring & Support

    • Hardware & Firmware Maintenance

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Consulting Services

  • mastec’s vCTO Advisory Services provide organizations with executive-level technology leadership without the cost of a full-time Chief Technology Officer. Our advisors work closely with your leadership team to align IT strategy with business objectives, guide digital transformation, and ensure that technology investments deliver measurable value.

    The primary functions of the vCTO Advisory Services are:

    • Technology Strategy & Roadmap Development

    • IT Budgeting & Cost Optimization

    • Vendor & Solution Evaluation

    • Risk Management & Compliance Guidance

    • Ongoing Executive-Level IT Advisory

  • mastec’s vCISO Advisory Services deliver executive-level cybersecurity leadership to help organizations strengthen their security posture and meet compliance requirements. Our advisors provide strategic guidance, risk management expertise, and ongoing oversight to ensure your business remains secure against evolving threats.

    The primary functions of the vCISO Advisory Services are:

    • Security Risk Assessment & Gap Analysis

    • Policy Development & Compliance Alignment

    • Incident Response Planning & Oversight

    • Vendor & Third-Party Risk Management

    • Executive-Level Cybersecurity Advisory

  • mastec’s Vendor Management Services simplify and streamline the way your organization handles third-party technology providers. We act as a single point of contact, ensuring vendor relationships are managed effectively, contracts are optimized, and service performance aligns with your business needs.

    The primary functions of the Vendor Management Services are:

    • Vendor Selection & Procurement Support

    • Contract Review & Negotiation

    • Performance Monitoring & Reporting

    • License & Subscription Management

    • Consolidated Support & Escalation

  • mastec’s Compliance Assessment Services help organizations evaluate and strengthen their adherence to industry regulations, security standards, and internal policies. Our assessments identify gaps, reduce risk, and provide actionable recommendations to ensure your business remains audit-ready and compliant.

    The primary functions of the Compliance Assessment Services are:

    • Regulatory & Standards Alignment (e.g., HIPAA, PCI, SOC 2)

    • Policy & Procedure Review

    • Security Control Evaluation

    • Risk & Gap Analysis

    • Remediation Roadmap & Advisory

FAQs

  • A Managed Service Provider (MSP) is a company that remotely manages a business’s IT infrastructure and end-user systems. MSPs handle a range of services, including network management, cybersecurity, data backup, cloud services, and help desk support.

  • Managed IT Services reduce downtime, improve security, and lower costs by proactively maintaining and supporting your technology. Allowing you to focus on business operations and minimize IT disruptions.

  • Cyber threats are constant. Managed cybersecurity protects your data, ensures compliance, and helps prevent breaches before they happen.

  • Outsourced IT is often one-off support. Managed Services are ongoing, proactive, and strategic, like having a full-time IT team on your side.

  • At mastec, we combine enterprise-grade solutions with personalized service tailored to your business. Our team prioritizes proactive problem-solving, strategic planning, and transparent communication. We don’t just fix issues, we help prevent them, align IT with your goals, and deliver measurable value through every engagement.

  • The mastec Discovery Process is our comprehensive onboarding and evaluation method. We begin by assessing your current IT infrastructure, identifying vulnerabilities, and understanding your business objectives. From there, we design a customized IT roadmap that aligns technology with your growth plans, ensuring a smooth and effective transition to managed services.

Common Cybersecurity Incidents for

Small Businesses

Small businesses face a range of cybersecurity threats, with phishing and ransomware leading the way. Understanding these risks highlights the importance of proactive protection and managed security services.

SMB Cyber Incidents in 2024

In 2024, phishing and ransomware remain the leading cyber threats for small and mid-sized businesses, accounting for over half of reported incidents. This highlights the need for layered security, proactive monitoring, and employee awareness training.